Ordering and Delivery Policy

OEA Laboratories Ltd
The Generator Quay House
The Gallery
Kings Wharf
The Quay
Exeter
EX2 4AN
United Kingdom

Phone/Fax: +44 (0) 1579 384174

VAT No: GB 931 879 587

Email: technical@oealabs.com

Website: http://www.oealabs.com

Ordering

We accept orders by email, telephone, fax or post. All orders must be accompanied by a Purchase Order Number. Please state delivery address, invoice address, contact name and contact telephone number. To avoid confusion, please state our part number, product description, pack size and quantity required on your order. For intra-EU supplies, please state your VAT number or provide a VAT exemption certificate if your organisation is VAT exempt.

Payment Methods

We can set up immediate 30 day invoice account facilities for bona fide companies, organisations and academic institutions.

We can also accept secure payment by credit or debit card.  We do not store credit or debit card numbers although we do store other customer details in the normal course of our business. Your credit or debit card will not be debited until your order is ready for dispatch. Please state that you wish to pay by this method at the time of ordering.

Delivery Methods and Times

The majority of orders are dispatched with DHL within two working days from receipt of your order.  We can also use other specified carriers or dispatch on your account if required.

The time in transit will vary according to destination - normally one to two days within the UK and within a week for international orders. We will advise you immediately if there is any expected delay.

If required we can have DHL send email tracking information to you directly or provide you with tracking numbers for your order.

Delivery Charges

Delivery within the UK

We have no minimum order charge.

Packing and carriage is charged at £12.50 per order. If we need to ship your order in more than one consignment you will only be charged once for delivery.

Carriage may be supplied free of charge on larger orders by prior agreement.

Delivery outside of the UK

We have no minimum order charge.

Packing and carriage on international orders are charged at cost.  Please contact us for a quotation.  We can provide proof of shipping charges if required.

OEA Labs cannot be liable for additional charges such as customs clearance, duty or local taxes.

Carriage may be supplied free of charge on larger orders by prior agreement.

International Shipments of Dangerous Goods

International shipments of dangerous goods require additional packing and documentation. Some hazardous items cannot be shipped in the same package as others because of incompatibilities. Shipments by air freight for these items carry additional charges depending on the destination or carrier.

Please contact us for information regarding the shipment of Carbosorb, EMSorb, Ascarite, Anhydrone (magnesium perchlorate), vanadium pentoxide, chloropentane, lead chromate or lead oxide as these materials cannot be shipped routinely by air.  These items are clearly marked as Dangerous Goods in our catalogues.

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